Privacy notice
Last updated: 28 August 2026
Who we are
NR Education is a trading name of NR & CO Limited, a private limited company registered in England and Wales (company number 08467590). Our registered office is Unit G-3, 129 Mile End Road, London E1 4BG. We are the data controller for the personal information described in this notice. You can contact us about anything in it at [email protected].
What information we collect
When you contact us, usually over WhatsApp and sometimes by email, we collect:
- Your name, phone number and WhatsApp profile details.
- What you tell us in your messages: typically your educational background, work history, residency status, and the courses and funding you are interested in.
- If you go on to apply with our help: the details needed for a university or Student Finance application, such as qualifications, personal statement drafts and supporting documents you send us.
We only ask for what an application actually needs, and we do not ask you to send identity documents over WhatsApp unless an application requires them and you are comfortable doing so.
How we use it
- To answer your enquiry and tell you what your options are.
- To check your eligibility for courses and Student Finance.
- To prepare and submit applications on your behalf, with your agreement.
- To follow up on an enquiry or application you have started with us.
- If you tell us you would like to hear from us, to let you know about intake dates, courses and funding changes that match what you asked about.
Our lawful bases under UK data protection law are: taking steps at your request before entering into an agreement with you (handling your enquiry and applications), and our legitimate interest in running the service. Where we rely on your consent, for example when submitting an application containing your details, you can withdraw it at any time.
We do not sell your information or share it with advertisers. We only send you news about intakes, courses or funding if you have told us you want it, and you can stop at any time by replying STOP on WhatsApp or emailing us. For that we keep only your name, contact details and the subjects you were interested in.
Our website uses Cloudflare Web Analytics to count visits and see which pages are read. It sets no cookies and does not identify individual visitors.
Our service runs over WhatsApp, which is provided by WhatsApp Ireland / Meta. Messages between you and us are end-to-end encrypted, but WhatsApp processes information about your account and usage under its own privacy policy, which may involve transfers outside the UK under Meta's safeguards. You can read it at whatsapp.com/legal/privacy-policy. If you would rather not use WhatsApp, you can contact us by email instead.
Who we share it with
- Universities and UCAS: only the information an application needs, and only with your agreement.
- Student Finance England: only as part of a funding application you have asked us to help with.
We do not share your information with anyone else unless the law requires it.
How long we keep it
- Enquiries that do not lead to an application: deleted within 12 months of our last contact.
- If we help you apply: kept while we are supporting you, then deleted within 24 months of your course starting or the application closing, in case follow-up is needed.
- If you have asked to hear from us: your name, contact details and subjects of interest are kept until you tell us to stop, or for 24 months after our last contact, whichever comes first. Application documents are never kept for this purpose.
Your rights
You can ask us at any time to: see a copy of the information we hold about you, correct it, delete it, restrict how we use it, object to our use of it, or send it to you or someone else in a usable format. Email [email protected] and we will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.